The Company: 

Patagonia is an outdoor apparel business like no other, “We’re in business to save our home planet.” A certified B Corporation, the company is recognised internationally for its commitment to product  quality and environmental activism – and now our one and only shareholder is our home planet with  100% of profits going to fight the environmental crisis. Founded by Yvon Chouinard in 1973, Patagonia  is based in Ventura, California with offices around the world including in Doonmarngwarree  (Wadawurrung Langauge for Torquay), Australia. Our values stay true to a business that was started by  a band of climbers and surfers, and the minimalist style they promoted. The approach we take  demonstrates a bias for simplicity and utility – build the best product and provide the best service;  examine our practices openly and honestly; protect our home planet; be just, equitable and  antiracist; do it our way.  

We look for candidates with proven experience who thrive in a team-based atmosphere, individuals who  are passionate about their communities, the environment and caring for others. We seek core Patagonia  product users, people who love to spend as much time as possible in the mountains, ocean, and wild  nature. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment, and solve  problems creatively are most successful with us. We’re looking for someone who builds and maintains  relationships with ease and desires to put the customer at the centre of everything they do. We don’t  want someone who can just do a job – we want the best person for the job. Yet we don’t look for “stars”  seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards  the ensemble player, while it barely tolerates those who need the limelight.

Worn Wear Repairs Technician – Tumbalong (Sydney)

(Applications close 13^th April 2025)

The Role: 

To repair is a radical act! But sadly, a consumerist culture encourages a system where a high percentage  of perfectly functional clothing ends up in landfill or is incinerated. A measure of control for the health of  our planet is to keep these items in use for longer to reduce our overall consumption. That means buying  less and repairing more. 

The Worn Wear Hub Repair Technician based out of our Warrane (Sydney) Store is responsible for  creating an experiential and educational-driven interaction for customers, who require repairs or  assessment of their broken-down Patagonia gear. They are responsible for bringing this gear back to life  through creative means – assessing, educating and advising on repairs, as well as having the technical  ability to complete repairs on apparel and bags to exacting standards for the customer’s needs. 

Responsibilities: 

Customer Service

• Ensure that all customers are welcomed into the space promptly and courteously as they approach the repair area. 
• Be creative and thoughtful in how we guide customers through the repair process and utilise the worn-wear hub as a space for education. 
• Determine the specific needs of each repair customer and provide appropriate advice and service. 
• Handle product repairs and returns in a way that demonstrates the spirit of our “Ironclad Guarantee”. 
• Maintain an environment that is positive, solution-focused, optimistic, and cheerful at all times. 
• Understand the Patagonia Worn Wear philosophy and use this philosophy in all customer interaction. 
• Attend to all phone and email enquiries applying the above standards. 
• Maintain a feedback loop to Retail Operations Manager, Store Manager, Assistant Store Manager, to pass on important feedback from customers, staff and other vendors. 
• Contact customers about the status of their repair by phone or email in a clear and polite manner.

Technical Repair Requirements 

• Perform Ironclad assessments of repairs and make decisions regarding where and how to best repair each item. 
• Evaluate each garment carefully to determine the nature of repair and communicate this with the customer. 
• Assess repairs for rejection where the damage is too extensive to repair. 
• Arrange necessary repairs and/or replacement or refunds for customers through Store Management or HQ Customer Service. 
• Interpret design intent and offer alternative solutions and willingness to find creative solutions to problems. 
• Receipt incoming repairs into inventory. 
• Prepare items that require offsite repairs and post out in a timely manner.
• Perform high-quality in-house repairs using industrial sewing equipment and overlocker machines. 
• Use of heat press to repair waterproof garments/ weld TPU Laminates. 
• Use of Kam press to apply buttons, snaps and clasps. 
• Resolving other miscellaneous repairs 
• Be creative and inspiring in imagining and performing repairs on garments. 
• Clean and maintain sewing machines and other equipment including booking regular service of sewing machines. 
• Exercise sound judgement and follow all safety guidelines at all times. 
• Stocktake and inventory management of trims and fabric 
• Appropriate ordering of trims, fabric and accessories to facilitate repairs conducted in store. 
• Providing weekly update emails to store and head office staff regarding wait times, operating hours and other information. 
• Training of retail staff members on repair intake, assessment and on the spot repairs 
• Uphold strong professional relationships with third party repair companies in line with Patagonia’s core values.

Activism 

• Understand and follow the Patagonia environmental principles and the Worn Wear mission. 
• Educate yourself on corporate environmental campaigns so that you can educate the customer on these issues. 
• Support the manager and assistant manager with Patagonia’s environmental Grants program. • Get actively involved within the community on appropriate issues.

Essential Qualities

• High level sewing skills and a knowledge of design intent and manufacturing processes involved in outdoor technical products. 
• High level of knowledge about the brand philosophy and values. 
• Thrive in an environment with a high level of autonomy, working with little or no supervision. • Strong attention to detail and excellent organisation skills. 
• You can adapt and work in a fast-paced work environment with numerous interruptions throughout the day. 
• Willingness to perform store maintenance items: sweep, vacuum, empty trash, clean. • Focused and passionate about health and safety around equipment. 
• Participation and understanding of the sports that the company produces products for. • A willingness to learn and evolve.

Equal Employment Opportunity 

Patagonia is an equal opportunity employer. Patagonia recruits, employs, trains, compensates, and  promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related  medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a  disability. Patagonia is proud of our diverse workforce and encourages applications from diverse  cultural backgrounds. 

Like our planet, our company is an interconnected network of ecosystems dependent on each other.  Patagonia is a global community with members that seek to respect, uplift and celebrate all the qualities  that make each of us unique – members that look to champion justice, equity and inclusion across our  company and beyond.  

Accessibility Support 

Patagonia is committed to ensuring that our hiring process is accessible for talent of all abilities. If you  require assistance and or accommodation in the search and or application process, please contact us  at accessibility@patagonia.com.au with your full name, best way to reach you, and the accommodation  needed to assist you with the application process. 

Benefits: 

Patagonia provides employees with competitive benefits package (unique to each role) that may include 

environmental internships, employee discounts, generous clothing allowance, matching of charity  donations and much more. 

To learn more about who we are visit www.patagonia.com.au *Please include a cover letter in your  application telling us about your passion for your communities, the environment and caring for others.  We’d also love to know how you spend your time in the outdoors! 

**Applicants must have full and ongoing working rights within Australia. The position is part-time, 4-5  days per week wihich may include a day on the weekend, approximately 50 hours per fortnight.

The Role: 

Our retail stores are where the brand comes to life, and as a Store Manager, you’re the embodiment of  the brand for our customers and our team. Based out of our Doonmarngwarree (Torquay) Store, and  reporting to the Regional Manager you welcome, assist and engage customers by providing a positive  experience for everyone who comes in – ensuring that the customers’ needs are understood and met.  Locationally Doonmarngwarre is home to world famous surf beaches, such as Djarrak (the traditional  Wadawurrung name for Bells Beach) and thus has a core sports and environmental focus in surfing and  sea country conservation. This opportunity will resonate highly for those with deep connections in these  areas so that focus can be applied to building relationships and acting as a role model to our team and  community. You will share your knowledge with the community on Patagonia’s broader core sports  (Surfing, Climbing, MTB, Trail Running, Hiking, Fly Fishing, Mountaineering and snow sports etc.)  products, your own passions, stories and efforts to protect the local environment.

You will focus on building relationships, act as a role model to your team and by developing your retail  team, ensure that our customer service experience is consistent, authentic, aligned with Patagonia’s core  values, and best-in-class. You act as an ambassador for Patagonia in your store and community and have  goals to expand your leadership. All employees are encouraged and empowered to creatively solve

problems and put customers’ needs at the centre of everything we do.

About You: 

You are action-oriented and take initiative: 

• You strive to achieve all store goals.
• You embody proactive leadership to build the best possible relationships.
• You lead all operational elements of running the store, from cash reconciliation, rostering, to  cleaning the toilet!
• You merchandise the store during downtimes: folding, hanging, steaming, and stocking.

You value and demonstrate quality in all that you do:

• You are able to interpret retail metrics and KPI’s, whilst acting proactively to support the health  of Patagonia and Environmental commitments.
• You ensure accuracy in all point-of-sale operations.
• You accurately fulfil online orders and inventory transfers and are careful to avoid error. • You practice security measures that help prevent theft and understand how to safely handle  shoplifters.
• You have a keen eye for the look and feel of your store and know that powerful visual  merchandising, good habits, store cleanliness, and maintenance all support a strong business.

You develop leadership:

• You recruit and hire people who are passionate about the planet.
• You hire with a focus on diversity and include staff who represent the community where your  store is located.
• You inspire and empower employees so that each person contributes to the productivity and  trajectory of the store.
• You reward staff with responsibility and create a team environment in which folks feel  supported.
• You are an accessible, transparent, and supportive leader.
• You act as an entrepreneur for your store and use Patagonia’s mission and core values as your  compass.
• Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching,  training, and acknowledgment.

Your customer service is not bound by convention:

• You determine and meet the specific needs of each customer with kindness and creativity. • You handle product returns in the spirit of our Ironclad Guarantee.
• You instil in your employees the importance of customer service and that the retail experience is  where the brand comes to life.
• You train and empower your retail team to make decisions and coach staff based on Patagonia’s  values, use their best judgment and act generously in all customer service matters.
• You foster a seamless customer experience by making every effort to find merchandise across  Patagonia’s sales channels if an item is not in stock in your store.

You are passionate about the environment:

• You engage customers and inspire them to get involved.
• You inspire and facilitate staff conversation, innovation, and education about environmental  issues.
• You connect your community to important environmental and social issue by hosting events,  and elevating campaigns.
• You engage and partner with local grassroots non-profit organisations through our 1% for the  Planet grants, and other partnerships, including events, product donations, and activism  activities.
• You operate an environmentally responsible business by recycling, conserving energy, and using  alternative modes of transportation.
• You use the company’s mission and core values as guides for decision making and act as a brand  advocate inside and outside of the store.

You create a safe store environment:

• You maintain a safe and secure environment for your team and customers and resolve any  concerns quickly.
• You are deeply committed to creating a working environment that is supportive, positive,  respectful, and free from harassment.
• You foster a space that magnetises community to the store in an authentic, nurturing, and  genuine manner.

Equal Employment Opportunity 

Patagonia is an equal opportunity employer. Patagonia recruits, employs, trains, compensates, and  promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related  medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a  disability. Patagonia is proud of our diverse workforce and encourages applications from diverse  cultural backgrounds.

Like our planet, our company is an interconnected network of ecosystems dependent on each other.  Patagonia is a global community with members that seek to respect, uplift and celebrate all the qualities  that make each of us unique – members that look to champion justice, equity and inclusion across our  company and beyond.

Patagonia is committed to ensuring that our hiring process is accessible for of all abilities. If you require  assistance and or accommodation in the search, and or application process, please contact  accessibility@patagonia.com.au with your full name and contact details.

Benefits: 

Patagonia provides employees with very competitive benefits package (unique to each role) that may  include environmental internships, employee discounts, generous clothing allowance, matching of  charity donations and much more.

*Please include a cover letter in your application telling us about your passion for your communities, the  environment and caring for others. We’d also love to know how you spend your time in the outdoors!

**Applicants must have full and ongoing working rights within Australia. The position is full-time, 76  hours per fortnight requiring regular weekend work.

APPLY HERE